FAQ

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

 We do not accept returns or refunds if customer changes their mind after receiving their order(s).

We can only offer you replacements at no additional cost if it falls under below criteria:

  • Items are faulty – damaged/broken or soiled upon arrival.
  • Parcels that is lost in transit.

Note: Creative Item will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: No.78, 22 Street, Xiasha, Jianggan, Hangzhou, Zhejiang, 310018, China.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Do you ship internationally?
We ship worldwide.

How do I track my package?
You can check on the status of your package at any time by going to the following link. You can also reach out to our customer support desk here to ask questions anytime.

How long does it take for an order to arrive?

Once shipped, your order will arrive within the following shipping time, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.

 Country Avg. Shipping Time
United States 2 weeks
Canada 3 weeks
Europe & Australia 2-4 weeks
Rest of World 6 weeks

You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.